Fully integrated call center does it all to deliver CRM solutions
The First Marketing Call Center is more than just a traditional call center. By partnering with you, we provide strategic marketing solutions that enhance your customer relationship management processes.
Total Integrated Customer Care, Maintenance, Retention and Acquisition Services
Our award-winning suite of Customer Relationship Management (CRM) solutions is consistently on target and on budget. Led by a world-class management team, the First Marketing Call Center can help you increase your sales, maximize customer loyalty and offer you total control over the whole process.
Lifetime Customer Relationships
Lifetime customer relationships increase revenue and profits, and we make it easy for you by expertly guiding you through the entire customer lifecycle. Our in-depth expertise in a wide range of industries, advanced technologies and proven track record help you achieve your objectives in every phase.
Highly Skilled and Experienced Management
First Marketing has been the leading customer relationship expert for over 35 years. And our prominent call center management team provides CRM solutions for some of the most prestigious national and international corporations.
Call Center Capabilities
• Inbound, outbound
• Bilingual representatives
• Multiple facilities, fully redundant platforms
• Domestic and nearshore facilities
• CRM dialing, DTI and ACD call center technology solutions
• Hosted IVR and speech-to-text solutions
Total Commitment to Quality
• ISO 9002
Synergistic Marketing Solutions
By combining our call center solutions with First Marketing's outstanding written and digital communications, you can develop a comprehensive program to meet your goals. First Marketing's suite of customer communications includes:
• Newsletters and e-newsletters
• Direct mail
• Web sites
• E-mail campaigns
• Data analytics
• Print, mailing and fulfillment
When you choose the First Marketing Call Center to begin or augment your Customer Relationship Management program, you are making a safe choice for giving your company a powerful competitive edge.
Contact us to learn more about how the First Marketing Call Center can optimize your customer relationships.