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A multiple-touchpoint welcome experience designed to increase customer satisfaction and retention includes a welcome letter with customer account information, welcome guide booklet and location-versioned channel lineup. Customers also receive a welcome newsletter with their first bill and a thank-you card with an offer for a free ON DEMAND movie.

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Portfolio By Industry
Financial

 AIG VALIC
 ABN AMRO

Communications + Technology

 VoiceStream
 Comcast Cable
 Bright House Networks
 Cingular Wireless
 Mediacom
 Nextel Partners

Healthcare

 Medica
 HAP
 Union Hospital
 Excela Health Systems

Insurance

 Farmers

Travel

 Regent Seven Seas Cruises
 Oceania Cruises
 La Quinta

 

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